FAQ | Red Rock Virtual Assistance

What is a Virtual Expert®?

A Virtual Expert® (VE) is someone who works remotely but offers the same services as if they were working in the same office with you. However, a VE saves you the hassle of hiring an on-site employee. A VE is a cost-effective alternative because you do not have to provide annual salary, taxes, benefits, sick and vacation leave, office space or office equipment and supplies.

Who do you work with?

I specialize in working with business owners, freelancers and authors.

What are your hours?

My normal business hours are Monday through Thursday, 9:00 a.m. to 4:30 p.m. PT, and Friday 9:00 a.m. to 12:00 p.m. PT. Weekends can be taken into consideration depending on the nature of the request.

Do you work alone or do you have a team that supports you?

I normally work alone. However, I am affiliated with an elite team of Virtual Experts who can help us as needed. If you need a skill in which I am not an expert, I will be happy to refer you to other VEs who specialize in that area.

What is the best way to contact you?

You can visit my Contact page and use whichever method is easiest for you.

When I contact you, what is your typical turnaround time for a response?

I will respond to you as quickly as possible, normally within no more than 24 business hours.

When and how frequently do you invoice?

I invoice at the beginning of each month for the services provided for the previous month.

What forms of payment do you accept?

I accept payment through PayPal.

Do you have a contract for me to sign?

Yes, I have an agreement that spells out the services I will be completing for you and the pricing based on your needs.

Do you offer a retainer fee?

I do not feel retainers are in your best interest. There may be times when you don’t need my assistance for a set number of hours each month, and I don’t want you to feel obligated. Based on the number of average hours when you need my services, we can work out a “not-to-be-exceeded” monthly budget. If you are getting close to reaching or exceeding our agreed-upon number of hours, I will let you know. You can decide if you want me to do additional projects that month or wait until the next month.

What if I no longer need your services?

To cancel services just send me an email at lynne@redrockvirtualassistance.com.

I will send you a final invoice within 24 hours.